FAQ’S & POLICIES
Q: How do we get started?
A: You may contact us by text, email, phone or submit your information directly through the website. Please fill out all the requested Service Forms and submit them directly via the website. Once we have reviewed the forms, we will be in contact with you to schedule a complimentary Meet & Greet. At the Meet & Greet we will again review all the provided information with you, get to know “the lay of the land” (where the leash, food, favorite hiding or sleeping places are, etc.) and get to know about your pet’s special needs and how to properly care for your pets and your home. At the Meet & Greet we will pick up the required TWO keys to your home (or review the keyless entry information), which are kept in a secure location. For your security and peace of mind, your personal information is not written on the keys. Having your keys on file enables us to care for your pets with short notice, when possible, and in case of an emergency.
Q: What makes you a “professional” pet sitter
Q: How is payment handled?
Q: What if I have an alarm system?
Q: What if I have to cancel last minute?
Q: What if I have a last minute or same day request for service?
Q: Do you charge a holiday service fee, and if so, what holidays does that apply to?
A: Yes, we do charge a holiday service fee of $10.00 per day (not per visit) on the following holidays:
- New Year’s Eve
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
All three-day weekends, Memorial and Labor Day, are charged a holiday service fee on each of the three days. If the holiday falls on a Saturday or Sunday, the holiday service fee extends to Friday or Monday respectively.
Q: What else do you do to make my home look lived in while I am out of town?
Q: How will I know how my pets are doing in my absence?
A: We will text you, or if you prefer email you, at the last visit of each day with the highlights from that visit. We also like to include a cute picture or two, and/or video if possible.
Q: What's the minimum number of visits my pet needs while under The Pet Sitters care?
A: Cats require a minimum of 1 (one) visit per day. We do not offer every other day service. Dog(s) without access to a yard during the day for potty breaks require a minimum of 3 (three) visits per day. Dog(s) with access to a yard during the day for potty breaks require a minimum of 2 (two) visits per day.