For your convenience, our most common customer questions are answered here.  
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All dog(s) must know how to walk on leash.  The client must provide a collar/harness with a leash that properly fits the dog(s) and is in good repair for the pet sitter to use. All supplies needed for proper pet care must be provided, included but not limited to:  food, a water source, medications if necessary, kitty litter and litter scoop.   
Q: How do we get started?

A: You may contact us by text, email, phone or submit your information directly through the website. Please fill out all the requested Service Forms and submit them directly via the website. Once we have reviewed the forms, we will be in contact with you to schedule a complimentary Meet & Greet. At the Meet & Greet we will again review all the provided information with you, get to know “the lay of the land” (where the leash, food, favorite hiding or sleeping places are, etc.) and get to know about your pet’s special needs and how to properly care for your pets and your home. At the Meet & Greet we will pick up the required TWO keys to your home (or review the keyless entry information), which are kept in a secure location. For your security and peace of mind, your personal information is not written on the keys. Having your keys on file enables us to care for your pets with short notice, when possible, and in case of an emergency.

Q: What makes you a “professional” pet sitter
A:  We are issued a Certificate by the City of Laguna Hills to provide professional pet care services in the cities of Laguna Hills, Nellie Gail, Laguna Niguel and Aliso Viejo.  We are members in good standing of Pet Sitters International, and Pet Sitters Associates, we are insured and bonded, as well as CPPS (Certified Professional Pet Sitter – issued by Pet Sitters International – the only knowledge-based assessment designed exclusively for professional pet sitters) and Pet First Aid and CPR Certified.  We have many years of experience and many happy customers, both pet and people.
Q: How is payment handled?
A:  We require full payment in advance for all new pet sitting clients.  As an ongoing client, you will be billed at the completion of service unless the job extends past seven (7) days, wherein one-half (1/2) of the full payment will be required in advance. Cash, Check, Pay Pal, Apple Pay and Zelle are all happily accepted.  $25.00 fee will apply to any returned checks.
Q: What if I have an alarm system?
A:  Great, we are familiar with many types of security systems.  Please provide the code to us at our Meet & Greet.
Q: What if I have to cancel last minute?
A:  We understand things happen, but we have scheduled the time you have requested for your pet’s care only, therefore, with less than 24-hours notice we will charge a fee equal to all cancelled visits within the 24-hour time frame.
Q: What if I have a last minute or same day request for service?
A: A same day request for service is any request with less than 24 hours advance notice before service is to begin. A $10 service fee will be added to your invoice.
Q: Do you charge a holiday service fee, and if so, what holidays does that apply to?

A:  Yes, we do charge a holiday service fee of $10.00 per day (not per visit) on the following holidays:

  • New Year’s Eve
  • New Year’s Day
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

All three-day weekends, Memorial and Labor Day, are charged a holiday service fee on each of the three days. If the holiday falls on a Saturday or Sunday, the holiday service fee extends to Friday or Monday respectively.

Q: What else do you do to make my home look lived in while I am out of town?
A:  We can rotate your drapes and/or indoor and outdoor lighting.  Bring in your newspapers and mail and take your trash cans to and from the curb.  Also, remove all those pesky fliers from your porch, walk way or driveway and bring in packages.  These services are provided at no additional charge.  We are very security conscious and want your home and pets to be safe and secure while we are entrusted in the care of both.
Q: How will I know how my pets are doing in my absence?

A: We will text you, or if you prefer email you, at the last visit of each day with the highlights from that visit. We also like to include a cute picture or two, and/or video if possible.

Q: What's the minimum number of visits my pet needs while under The Pet Sitters care?

A: Cats require a minimum of 1 (one) visit per day.  We do not offer every other day service.  Dog(s) without access to a yard during the day for potty breaks require a minimum of 3 (three) visits per day. Dog(s) with access to a yard during the day for potty breaks require a minimum of 2 (two) visits per day.